Single Entry Approach (SEnA) refers to the administrative approach to provide an accessible, speedy, impartial, and inexpensive settlement procedure of all labor and employment issues through a 30-day mandatory conciliation-mediation.

SEnA was institutionalized by virtue of the Republic Act No. 10396 by the then President Benigno S. Aquino III last 14 March 2013. By 2016, an Implementing Rules and Regulations through the Department Order No. 151 series of 2016 was issued by the Department of Labor and Employment (DOLE) requiring the National Conciliation and Mediation Board (NCMB) and its Regional Branches, as an attached agency of DOLE, to establish a Single-Entry Assistance Desks (SEADs).

The role of the NCMB, as one of the implementing agencies, is to provide a speedy, impartial, inexpensive, and accessible settlement of all labor issues arising from employer-employee relations, promote the use of conciliation-mediation in the settlement of all labor cases, and strengthen cooperation and coordination between and among DOLE agencies involved in dispute settlement.


Request for Assistance (RFA) may be filed by any aggrieved person such as employer, worker, including kasambahay, or group of workers, whether local or overseas, or a union, workers association or federation. In case of absence or incapacity of the aggrieved person, his/her immediate family with Special Power of Attorney (SPA) may file the RFA. In case of death, his/her legitimate heirs may file the RFA.

In the setting of NCMB, Requesting Parties are classified into six (6) categories such as Individual Worker, Group of Workers, Union, Overseas Filipino Workers, Kasambahay/Family Driver, and Employer.


SEnA RFA may be submitted via Onsite and Online Filing. For Onsite Filing, Requesting Parties may file their request at the NCMB Central Office or at any Regional Conciliation and Mediation Branches. For Online Filing, Requesting Parties may visit the Online Services Portal of the website to submit a complaint. After submission of complaint, Requesting Party will be notified and contacted by NCMB personnel for necessary actions.